Deliveries & Returns

Returns & Exchanges

Complete this form and send your item back to us at effcue Returns, Unit 52021, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Make sure you get a receipt for your parcel from the post office.
We’ll email as soon as the exchange has been made or the return has been processed.
If you have a question that’s not here, please email us using your order number in the subject line connect@effcue.com

Deliveries

Q: Who do you use to deliver your orders?
A: Royal Mail Tracked – Dispatched within 3-5 working days of the order being placed.

Returns

Q: What is your returns address?
A. Our returns address for online purchases is: effcue Returns, Unit 52021, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Q: How long do I have to return my item?
A: We offer a 14 day returns policy for unworn items returned in good condition, must have tags included.

Q: How do I get a refund?
A: Please send your item(s) to our returns address, filling out our refund form here.

Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address, filling out our refund form here. We will then exchange for any other item(s) (stock permitting). If we don’t have the exchange item in stock we will provide you with a full return.

Q: How long will it take to process my return?
A: Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 14 days.

Q: How long will it take for the money from my refund to be credited to me?
A: Your refund will usually be processed within 14 days of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to your card issuer or PayPal’s terms for further information.

Q: What should I do if I was sent an incorrect item?
A: From time to time mistakes can happen, we’ll sort this out quickly. If you have been sent an incorrect item then please complete the form here and email connect@effcue.com and include your order number in the subject line.